Policies

At this time I am only accepting new patients by referral.  This means that existing patients may refer their friends, family or other folks to me for an appointment.  Please be sure to mention if you were referred by someone when booking an appointment.

Please arrive for your appointment 10 minutes prior to the scheduled starting time. This ensures enough time to complete or update forms and for us to discuss the treatment plan for your session. In the event a patient is running late, the session may be shortened in order to maintain the therapist’s schedule and the original treatment time may be charged.

Please notify me as soon as you can if you will be unable to keep your commitment to your scheduled appointment.  If you must cancel within 24 hours or after receiving your courtesy text message appointment reminder, you will be subject to the cancellation fee, which is equal to the dollar amount of the scheduled session.

In the event that a patient fails to show up for their appointment without giving notice, they will be charged the full amount for the session they had scheduled. An invoice will be sent to the email address on file.  Future appointments cannot be booked until the balance is paid in full. I reserve the right to refuse future appointments after a no call/no show.

At this time cash and checks are accepted forms of payment.

No debit/credit cards are accepted at this time.

Patients redeeming a gift certificate must present it at the time of service.

If unable to produce the physical gift certificate for any reason, payment via cash or check is expected.

New Leaf Massage Therapy does not offer direct billing to insurance companies, but will happily provide an itemized receipt for the session that the patient can submit to their insurance company for potential reimbursement.

The patient is responsible for contacting their health insurance provider to verify that massage therapy is a covered benefit and for instructions on how to submit the claim. Payment in full is due at the time of service.

Please let me know if you, or someone in your household, is feeling ill or has a fever or has vomited in the last 24 hours. It is in both of our best interests to reschedule appointments when illness may be present.  Other symptoms to be mindful of are: fatigue, runny nose, cough, sore throat, difficulty breathing, body aches, and diarrhea.

Likewise, please understand if I ask to reschedule your appointment because I am feeling unwell.

Winter can be tricky here in CNY and sometimes appointments are cancelled due to snow and ice.  New Leaf Massage Therapy prioritizes the safety of patients & therapist and realizes there are some situations caused by inclement weather.  Generally if MCS is closed for the day, our office will be, too.

Should the weather necessitate changes to a patient's scheduled appointment, each patient will be contacted via phone or text message to reschedule.